![lync for mac 2011 conversation history lync for mac 2011 conversation history](https://support.content.office.net/en-us/media/b6077aff-60c3-4c3c-ad8f-539664280a46.png)
- #Lync for mac 2011 conversation history full#
- #Lync for mac 2011 conversation history plus#
- #Lync for mac 2011 conversation history windows#
Trunk group access may be restricted based on administrator controlled dialing rules, but not via the Attendant.Ĭall forwarding settings or Response Group timeout may be used to direct delayed callers to the SIP URI of a Response Group queue with a delay announcement. If the Attendant requires greater control of the call, presence state tagging may be used to alert the Attendant when the presence state of the called party changes (from “In a Call” to any other value). Trunk status is reported via System Center Operations Manager or other monitoring tool.ĬAMP-ON is not required for Attendants as calls may be presented for disposition even to called parties currently on a call (there is no concept of “lines” to limit how many active and on hold calls a given user may have). User terminal status may be determined via Presence.
#Lync for mac 2011 conversation history full#
In addition, integrated third party contact center solutions can provide full capability.Īttendants do not use a console dial pad to activate calls, but instead use a GUI interface on the PC. Presence indicators allow attendants and other station users to determine that a particular station user is busy before dialing, and to instead choose an available station user. Integrated third party contact center solutions can provide full capability.
#Lync for mac 2011 conversation history plus#
Planned to be available via Resource Kit.īuilt-in conferencing capability plus mute mode may be used to enable supervisor monitoring. Multi-line appearance functionality is provided for incoming calls via the Team Call and Delegation capabilities, but does not allow users to seize in process calls. Multi-party connections are not held on the Attendant console, and therefore lockout is not necessary. Users can specify ringing patterns for their own Lync Client. This can be done through third party paging hardware. MULTI-PARTY ASSISTED CONFERENCE w/SELECTIVE CALL DROP USER CONTROLLED MEET ME CONFERENCING (6-Party or more) This can be done via integration of third party (e.g., Valcom) paging system as an analog device. IM may be used in place of intercom functions to reach users both at and away from their desktop phones. Users may take advantage of built-in recording to enable post-call group listening, or may create an ad hoc conference to enable real time listening.
![lync for mac 2011 conversation history lync for mac 2011 conversation history](http://blog.schertz.name/wp-content/uploads/2014/08/image.png)
Audio and visual call indications are given. Not provide by Lync Server, but can be added with third party contact center solution.Ī specific emergency access key is not provided, but users may call any Attendant or other user and specify high priority. Users may either physically move their endpoint or login to a different endpoint. Identity-based dialing using contact lists and corporate GAL search simplifies reaching any contact. This is possible using normalization rules, but not recommended. Users may re-direct the incoming call during the ring period to voice mail, IM, or one of their define phone numbers
#Lync for mac 2011 conversation history windows#
Simul-ring may be set from Lync, browser (using Communicator Web Access), or from a Windows Phone. Via Exchange 2010 personal auto attendant. In addition, third party analog overhead paging system may be used. Instant Messaging may be used to send non-obtrusive, immediate messages to all users logged into Lync, both at and away from their desk phones. The calling party is alerted when the called party’s presencestate changes from “On a Call” to any other state, and may then call or contact the called party via IM other means. So here is a short list of feature supported (or not) by Lync.Įquivalent functionality is achieved via presence state tagging. Each time you want to replace a PBX by Lync, you have to be clear about what you can do and what you will have to « work around ».